Customer Testimonials

Here’s What Our Clients Have To Say About Professional Auto Care Inc.

  • Rob Tripi - March 30th, 2016

    Awesome service!

    This was by far my most positive experience with an auto mechanic that I have ever had! Jon was extremely polite and positive and helpful from my first phone contact with him through the pick up of my car when it was finished. And on top of it all, it was a great value compared to a dealer! I will absolutely be back for more service and will recommend it to anyone looking for a mechanic. Thanks again!

  • Victoria Gras - March 2nd, 2016

    Amazing service, great price, great staff

    After calling in the morning for a broken car door latch mechanism, Jon (and Matt) got me in and out on my lunch break that same day. They had already researched and pre-ordered the part that morning so it would be there in case their hypothesis of the issue was correct. As someone who always historically has gone to the dealership for service, Professional Autocare blew me away. I won't go anywhere else from now on! Thank you!

  • Daniel Robertson - October 13th, 2015

    Timely, thorough service. Everyting was done well, and promptly.

    I particularly appreciated the ability to talk to the mechanic (Jon) and get some insights about my particular model (Fiat). In many shops, the customer deals only with the front desk.

  • Jessica Rider - October 8th, 2015

    These guys are the best!

    Awesome service!

  • Michael Ockrin - August 10th, 2015

    Part out of warranty covered...

    Part out of warranty by just over 4000 miles... Without me asking, Pro Auto called suppliers and convinced them to provide catalytic converter outside of warranty at no charge. When I came in to pick up car I had saved over $500 in cost. Thank you for making the extra effort without being asked.

  • kathleen kilmer - July 29th, 2015

    Great job and good diagnosis

    I had a droning sound that got progressively louder, took to Hoselton, they wanted to replace both left (loud) and right (louder) wheel bearings. for $1200+tax but I had a 5% off coupon so ~ $1230 total or $616 per side.'I thought I only heard the left. Jon thought it was only the left as well and repaired it for $582 so I did save about $35. But Hoselton was going to replace both, and Jon knew I only had to do the left (apparently they can degrade many miles apart). So that was good! More importantly, Jon was very straightforward, a really impressive responsible young man, and got the job done in two business days. Also, he encountered an unexpected stripped hub that he had to send off for a new one which he managed to get in on time for me to meet my afternoon appt, really impressive. I highly recommend, and will be back (not too soon!) The 3 year warranty an added bonus. My car is back to being QUIET and great job Jon!

  • Bonnie Deiure - June 24th, 2015

    Great service!

    I was a little hesitant to try a new mechanic but Professional Auto Care was highly recommended to me by a friend. Not only did they give me a fair price, but they also provided great customer service. Very impressed with their work and will definitely use their service again!

  • Carla Ryan - May 4th, 2015

    I'll keep coming back!

    I have never experienced an auto shop that's so friendly and efficient. I never feel like I am getting tricked or uneasy about coming here! Employees are friendly and personable. I enjoy the newsletters and fun emails... and there's always someway to get a nice discount or credit towards my next visit!

  • Eric Dexter - April 15th, 2015

    Recommended some repairs with no high pressure

    Looking for a good repair shop and may have found it. Plan to use them in near future.

  • Terrae Wintrose - April 7th, 2015

    Excellent Car and Customer Service

    New to Rochester last year I looked for a garage that I could count on. My thorough research brought me to Professional Auto Care. They gave me an appointment quickly and I had my car tuned up, brakes and a NY State inspection. I was very pleased with their work on my car and most appreciative of their customer service. Now 6 months later, I am going back to have my tires checked. I think the staff and mechanics at Professional Auto Care are knowledgeable, fair and very capable. I recommend them highly!

  • Catherine Anderson - January 30th, 2015

    Overall great experience

    Great experience! Very quick and easy oil change. I was on my lunch break so I did not have a lot of time to wait around. They were very quick and got my oil change done quickly. Very reasonable prices, even though my first oil change was free which was even more of a plus!

  • Gary Wicks - January 26th, 2015

    Practical, honest and reasonable

    impressed with the courtesy and professionalism of the young men here.

  • taria Washington - December 8th, 2014

    awesome and friendly service

    What lead me there was free oil changes that was going on .the young man that was working on my car was so honest and nice. Although I no longer have that car, I will definitely do business with them again , without a second thought! !!

  • Tom Geyer - December 8th, 2014

    Fast, friendly, and thorough service

    John thoroughly explained all of the service that needed to be done. My car was in and out the same day and I am confident the job was done right. I will be returning to the shop for future needs.

  • Anthony Cucinelli - December 1st, 2014


    I really enjoyed my time here at Professional Auto Care. Everything was done perfectly and in a timely manner. The employees were professional and super friendly. I recommend them to everyone!

  • Kent Levi - November 14th, 2014

    Yes, great work!

    Thanks so much!

  • Mycerdia Dukes - August 8th, 2014

    Free oil change and tips

    I had my daughter bring my car in for the free oil change. I had never been to Professional Auto Care Inc. and so her father went w/her just to make sure everything was fine w/the oil change. Well, everything did go fine and the car ran smoothly after the oil change. I even got an email to let me know that the car was all set and if I needed anything or if there was a problem to let them know. I thought that was nice and I said to myself I would be coming back for more services. I sent an email commenting on the tips that are emailed out and how helpful they are or even the little fun facts and funny stories. I immediately got a response back and thought that was pretty cool. Thanks for being a NOT average car care place.

  • Ella Harbison - July 28th, 2014

    Highly recommended

    Your Garage was very highly recommended to me by a Dorschel customer. The person told me, your garage was the only one to go to for all repairs and basic service. She regrets purchasing her vehicle from Dorschel and wishes she would've gone elsewhere to purchase her new vehicle. This garage is the best place to bring your vehicle for any and all services.

  • Rose Beauchemin - July 24th, 2014

    NYS inspection

    everything went well; only needed to replace wiper blades. had been there before to get a water pump replaced, and they found I also had a bad wheel bearing. they were very friendly and worked with me to do both repairs without leaving me broke.

  • Erik Piazza - July 17th, 2014

    Honest, fair Volkswagen auto service

    I started coming here for my Volkswagen auto repair needs about a year ago. I'm always able to get my cars in for regular maintenance in a timely fashion and immediately for emergencies (wipers stopped working during rainstorm, brakes seizing up). Fair prices, great service, friendly and honest mechanics. Literally half the price of a dealership with trustworthy, personalized care.